DIRECT RESULTS TELEMARKETING

Call Center Lead Distribution, Disposition and Reporting

Here it is…the ultimate system for generating, tracking and converting sales leads – naturally and intuitively! DR Telemarketing has been developed according to a role-based concept that allows you to specifically define individual staff members’ abilities and job roles.

Now when you assign leads to your call center, you can disperse those leads to different marketers, depending upon their strengths and specialties. You can set realistic sales goals based on the quality of the leads and evaluate the performance of each business unit…level by level. This enables you to intelligently re-assign leads and opportunities, where necessary, to achieve maximum dollar per lead!

DR Telemarketing turns your Call Center into a profit-generating center of the highest order!

  • Controlled access ables and disables certain components of the site, relative to user’s place on the hierarchy
  • Specifically addresses each member level of the team, including general marketers, closers, team leaders and system administrators
  • Imports leads from any text file
  • On-screen information highlights lead names, time zone, reason for call, time of call, area code and more
  • Marketers have product details, contact histories and customer information right at their fingertips
  • Automated emails update call center managers/team leaders about individual performances

DR Telemarketing is easy to use, with a web-based marketer interface and extremely short learning curve. Responsive online help ensures smooth operation and rapid transition from one task to another. The system enables you to provide a variety of different scripts for your marketers, as well as appropriate survey question sheets that are readily accessible for added confidence and optimum performance.

 

 

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Ensure controlled lead distributions to your call center, teams and marketers, while promoting team spirit and enthusiasm. DR Telemarketing puts the “steam” into team.