Direct Results Fulfillment. Turnkey order fullfilment software by Navazon.

DIRECT RESULTS FULFILLMENT

Turnkey Order Processing and Fulfillment Solution

Now there’s a complete solution for direct response order processing and fulfillment. DR Fulfillment has all the flexibility to fit your company’s needs, rather than making you fit into the system. Designed by the seasoned direct response professionals of Navazon.com, here at last is a fully automated program that has demonstrated its efficiency on the ultimate proving ground…in our own $300 million direct response company!

DR Fulfillment helps your operation run more smoothly and profitably, with automated processes that manage your orders, track your continuity and control your costs.

Incredibly easy to use, the system provides a variety of “help” screens that guide every move. Microsoft Office-style interfaces assure you of a familiar comfort level.

Maximize your order processing, while importing orders and allocating inventory automatically. You can do daily labor reports instantaneously and custom reports in hours that used to take weeks!

Ultra-advanced continuity allows more creative, cost-saving solutions for faster work flow and better cash flow. There’s enough flexibility to fine-tune your offers at each cycle for improved response!

A full audit trail for better control gives you a completely automated transaction history, with color coding for faster identification of critical entries. Custom cost structures and detailed invoices improve billing clarity.

DR Fulfillment has passed every test in live, everyday applications. In fact, it has been a powerful in-house asset for nearly seven years in our own $300 million company! Why? Because it’s easy to use and amazingly intuitive, reducing your time, simplifying your process and supporting all the systems for large volume transactions.

Backed by full training and dedicated support, DR Fulfillment can be learned and implemented without fuss or fanfare, minimizing your number of personnel and maximizing your return on investment. Its built-in flexibility fits your operation, to help your cash flow and make your business grow!

Critical Components

DR Fulfillment consists of many integrated components…all of them included with the system’s standard installation. Following is a brief overview of some of the more commonly used components.

Bulk import orders from call centers and shopping carts

Accept order files in multiple formats from call centers, shopping carts and other third party vendors and partners for faster processing.
Flexible field mapping ensures quick setup.
Set campaign policy to decide whether to recalculate sales tax or shipping charges or accept charges already contained within the import file.
Allow for importing of multiple payment methods for each order.

Fast and flexible order entry screens

In-house staff can enter phone orders quickly, saving time and money.
An easy-to-use screen, natural flow and comprehensive error checking ensure accurate order entry with minimum training.
The manager can set a policy to limit price discounts, and policies can be made for mailed check with incorrect amounts, to allow orders without sales tax or S&H.
Multiple saved customer ship-to addresses are supported, while multiple payment methods are allowed for one order. So for larger orders, customers can select to divide the payment into checks, credit cards or cash…creating opportunities for additional business.
Full support for EZ-Pay and continuity payments.
Orders can be tagged to be held until a certain date before processing, highly useful for holiday or gift shipments.
Easy product group/style entry, handy for products with size and color attributes or make and model attributes.

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Process credit cards and ACH payments quickly

Supports batch and real time credit card and ACH payment processing.
Set policy to pre-authorize orders or to ship and then capture payment or capture payment prior to fulfilling order.
Multiple payment processors and merchant accounts are permitted for a single campaign.
Extremely flexible in assigning payment transactions to payment processors and merchant accounts. For instance, select to send all orders downloaded from the shopping cart to be submitted to Authorize.net, while sending all MasterCard orders received from a remote call center to TransFirst. Sort orders by transaction amount and send your highest value orders to your discount payment processor, or even select where each individual payment should be submitted.
Allow managers to decide how to handle declined transactions for each payment processor. For example, a manager can select to notify the operator when a payment processor network is down or notify customers by email when a transaction is declined due to excessive withdrawals. The manager can even select to automatically cancel an order in certain decline cases such as a stolen card.
Set your policy independently for each campaign and payment processor, set policy to automatically for “attempt failed transactions” or put them on hold for operator review.
Preauthorized orders are automatically submitted for capture after shipping or fulfillment has been completed.
Refunds are automatically submitted to the original payment processor for proper credit – ensuring reliable bookkeeping.

Allocate inventory to orders

When short on inventory, you can zero in on the most critical orders and fill those first. Inventory allocation is based on pre-set policies for each warehouse, allowing the warehouse manager to create multiple allocation routines to be processed sequentially.
Create an allocation algorithm to process all web orders that opted in for next day shipping, save it, then create other algorithms for other orders with different needs and directives.
Allocation algorithms are saved for each warehouse manager, who may manage one or more warehouses.

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Ship thousands of orders quickly

The warehouse manager can manage shipments in bulk or individually through Shipping Console. Here they can view and manage all pending shipments or filter on client, campaign, shipping method and other parameters. They can also change the shipping carriers and service as needed for one or more orders, print packing lists, forms, mailing labels, manifests, etc.
As orders are confirmed by pickers, they disappear from the Shipping Console to avoid mistakes and confusion.
Once a package is picked and packed and ready to leave the warehouse, the picker simply scans the barcode printed on the shipping form to confirm shipment completion.
Picking Console can recognize bar codes for tracking number, shipment I.D. or batch.
Auto-Confirm lets pickers quickly scan in many packages per minute and warns if the scale weight is different than expected or the allowable margin.
Run Picking Console…available in English and Spanish…on PCs or handheld devices for heightened simplicity.

Powerful Customer Service Interface

All customer history is available on one uncluttered screen.
No cryptic acronyms to confuse operators or delay transactions.
Logically laid out tabbed interface ensures fast training of new Customer Service Reps (CSR).
Newest orders and important events flow to the top, where the CSR can view detailed information about orders, offers, continuity programs, shipments, payments, refunds, returns, RMAs, etc. They can perform routine tasks such as generating an RMA, replacement of lost package, requesting refunds and many other common tasks.
An events list shows exactly what events have happened in the order's life cycle. Events can also alert the CSR about fraud attempts, credit problems, past due payments, invalid credit card accounts and other critical customer service issues.
Unlimited customer notes and order notes are shared among CSRs.

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Returns and Refunds

Automated processing of returns and refunds based on campaign policies.
Based on parameters set in campaign policy, the refund request may qualify for a Rapid Refund or it may need to be further reviewed by customer service.
Policy dictates maximum refund amounts and allowed replacement period.
Years of experience has been built into creating realistic policies to minimize fraud and maximize efficiencies.
All refund requests must be approved, and approving refunds is easy since all requests are categorized for batch processing.

Reports

All of the usual sales, financial, inventory and performance reports are provided.
Numerous unique reports designed for continuity programs and EZ-Pay management give you unprecedented insight into your campaign. These reports reveal where your customers are dropping off the continuity programs, and the Reports Explorer helps you find the right report quickly.
All reports are written using Crystal Reports so it's familiar and easy to create a new report.
Since the challenge with writing a new report is in creating the query screen for user input such as starting and ending dates, sort order, filter parameters, etc., we've created a unique Report Engine that simplifies this process for your in-house programmer(s). The programmer simply asks the Report Engine for the needed parameter, and it automatically creates the query screen and passes the required parameters back to the calling report.

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Inventory and Warehouse Management

DR Fulfillment supports multiple warehouses. Warehouse locations can be added individually or in bulk using the built in Location Wizard, which can create hundreds of locations based on your warehouse design.
Simple screens enable the warehouse manager to add, adjust or move inventory for quicker customer response.
Every product receipt, movement and adjustment is tracked. A full inventory audit trail is maintained in dedicated tables for easy export and further analysis.
A Cycle Counts reporting function makes the job much easier for larger warehouses where a full inventory count is unpractical. All results are easily entered into DR Fulfillment for reliable inventory tracking.
For pick and pack orders, DR Fulfillment routes the picker through the warehouse in the most efficient method until the package is fully packed. Pickers no longer waste time zig-zagging through a large warehouse searching for products.

Suppliers and Purchase Orders

Purchase order functionality complements the inventory management system and allows you to track products on order.
All customary PO functionality is provided, plus a shopping comparison feature that displays all previous purchase prices from different vendors for a given product on one screen.
Assign a default supplier to a product…all other suppliers, their price points and discount levels are stored and displayed on the PO screen.
Buyer may issue POs for one or all warehouses, with each PO received at the destination warehouse into the receiving zone.